You can update a partner's name, alias, country, and contact details any time — for example, when a supplier changes their email or you want a clearer nickname.

Edit a partner

1. Open the partner from Payments → Partners.
2. Click the ⋯ menu in the Action column and choose Update, or open the partner's profile and click the ⋮ menu beside 'create transfer', then select update on the profile.
3. Update any field — all partner details are editable:
   • Partner type (Business / Individual)
   • Name
   • Alias
   • Country
   • Mobile phone number(s)
   • Email address(es)
   • Address (city, district, street, building number)
4. Click Save changes
   ⚠️ Important: If you change the partner name, make sure it still matches the name on their bank account. A mismatch may cause future transfers to fail.

Your changes apply right away to future payments. Payments already sent are not affected.

Update a payment method

To change bank details (IBAN, SWIFT code, etc.):

1. Open the partner profile.
2. Go to the Payment Methods tab.
3. Click the ⋯ menu on the payment method card.
4. Select Update, modify the details, and save.

Updating payment details may trigger re-verification. The status will change to "Pending activation" until verification is completed.

Good to know

• All fields are editable. You can update any information on a partner at any time.
• Every edit is recorded in the audit log, so your team can see what changed and when.
• Updating contact details changes where SiFi sends payment confirmations and remittance advice.
• Changes apply to future payments only — payments already sent are not affected.

Need more help? Contact support@sifi.sa.