Update a partner's name, alias, country and contact details at any time, for example when a supplier changes email or you want a clearer nickname.

Edit a partner

1. Open Payments → Partner Hub.
2. Either click ⋯ in the Action column and choose Update, or open the partner's profile, click ⋮ next to Create transfer and choose Update.
3. Change any field:
   • Partner type (Business or Individual)
   • Name
   • Alias
   • Country
   • Mobile number(s)
   • Email address(es)
   • Address (city, district, street, building number)
4. Click Save changes.

If you change the name, keep it the same as the name on the partner's bank account. When you add a local IBAN, SiFi fetches the account holder name from the bank. If it doesn't match the partner name you entered, you'll see a mismatch flag.

The flag is for information only: you can still send, but check the details with your partner first, because a name that doesn't match the bank's record is a common reason for rejected transfers.

Separately, a payment method fails verification if the account holder name doesn't match the bank's record or the IBAN can't be verified, and you can't send a transfer until the method is Active.

Changes apply to future payments only.

Update a payment method

1. Open the partner's profile.
2. Go to the Payment Methods tab.
3. Click ⋯ on the payment method and select Update.
4. Change the details and save.

Changing bank details can trigger a new check; the status shows Pending activation until it's done.

Good to know

• Every edit is recorded in the audit log.
• Updated contact details change where SiFi sends payment confirmations.

Need help? support@sifi.sa