A partner is a profile for any supplier, vendor, or business that you pay through SiFi. Creating a partner takes less than a minute - only the partner's name is required to get started!
💡 Who can do this: Anyone with the Make payments permission.
Related articles: Roles & Permissions in SiFi
Creating partners is available directly through both the Web Platform and the Mobile App.📱 How to Create a Partner from the Mobile App (New)
You can now create partners instantly on the go without needing to switch to the web version:
Open the SiFi Mobile App and navigate to Partners.
Tap the Add Partner (or
+) button.Select the partner type (Business or Individual).
Enter the partner's legal name and optional details (alias, contact info, country).
Tap Add Partner to save immediately to your directory.
🔍 Before You Begin
Have the partner's legal name ready, this should match the name registered to their bank account.
Know whether the partner is a Business (company, supplier) or Individual (freelancer, contractor).
📝 Add a New Partner (Web & Mobile)
Go to Payments ➔ Partners.
Click or tap Add Partner in the top right corner.
Choose the partner type:
🏢 Business: The partner is a registered company, supplier, or vendor.
👤 Individual: The partner is a person, freelancer, contractor, or sole proprietor.
(Note: The partner type helps organize your directory and does not affect which payment methods are available).Enter the partner's name (required).
⚠️ Important: Enter the name exactly as it appears on the partner's bank account. A mismatch may cause verification to fail or transfers to be rejected.
Add a partner alias (optional) — an internal label only your team sees. Examples: "Office Rent," "Monthly IT Support," "Q2 Catering."
Set the country. This determines which transfer methods are available and auto-fills the phone country code.
Add contact information (optional):
📱 Mobile phone: You can add multiple numbers. Country code auto-fills.
✉️ Email: You can add multiple addresses.
📍 City / District: Partner's location.
🏢 Street / Building: Required for some international transfers.
💡 Tip: Completing the address is especially helpful for SWIFT transfers, where the beneficiary address may be required by the receiving bank.
Click or tap Add Partner.
💳 Configuring Payment Methods & Bank Details
Once your partner profile is created, you can seamlessly add and configure their payment routing:
🌐 Network Setup: Go to the Partner Hub, select the target partner profile, and choose whether the payment method utilizes local clearing networks or international channels.
🔤 SWIFT & Routing: Accurately input required SWIFT/BIC codes for international routing.
💸 Fee Responsibility: Designate who bears the transfer transaction fees under the Who pays configuration settings (choose between Sender, Beneficiary, or Shared).
🏷️ Custom Aliases & Alerts: Assign a customized internal alias for easy identification, and toggle the Notify beneficiary option if you wish to automatically alert them upon successful configuration.
✨ After You Add a Partner
Your partner is created and you'll see their profile page with a completeness bar at the top. This tracks how much information is filled in:
Partner name and type
Contact information (phone, email)
Address details
At least one active payment method
Completing the profile helps reduce failed transfers and speeds up payment approvals. You don't need to fill everything now, you can come back anytime!
Q: Can I create a partner from the mobile app?
A: Yes! You can now create and manage partners directly from the mobile app, eliminating the need to switch to the web version.
Q: Is there a limit on how many partners I can add?
A: No. You can add as many partners as your business needs.
Q: Can I add a partner without a bank account?
A: Yes. Only the partner name is required. You can add payment details later when you're ready to send a transfer.
Q: What if I already have saved beneficiaries?
A: You can migrate them to partners — your payment history carries over.
💬 Need more help? Contact support at support@sifi.sa.