We’ve recently seen an increase in fraud attempts targeting users in Saudi Arabia. Fraudsters may contact you by phone or SMS pretending to be from SiFi Support or posing as well-known merchants or delivery companies.

Your security is our top priority. Please read the following carefully to stay vigilant.

1. SiFi Will Never Ask You To:

• Forward or share your passwords.

• Perform two-factor authentication (2FA) on behalf of anyone.

• Share your card details, PINs, or IBAN numbers outside of the official SiFi platform.

✅ If you receive such a request, hang up immediately and call SiFi Support at 920 031 030 directly.

2. Beware of Fake SMS Messages

Fraudsters may send SMS pretending to be delivery companies (DHL, Aramex, UPS, etc.) or merchants. These often include suspicious links.

⚠️ Red Flags to Watch For:

• Messages from companies when you’re not expecting a package.

• Foreign numbers or short links (e.g., bit.ly/abc).

• Messages creating urgency (“your parcel will not be delivered unless you update your address”).

• SMS received without a matching email from the actual merchant.

✅ Safer Alternative:

If you are expecting a delivery, only use the official tracking number provided by the merchant and enter it directly on the courier’s website.

3. Social Engineering Attacks

Fraudsters may use manipulative tactics (social engineering) to gain your trust.

Common Methods Include:

• Phishing – Fake emails, websites, or login pages that look like SiFi.

• Spoofing – Phone calls where fraudsters pretend to be from SiFi.

4. How to Protect Yourself

🔑 Check Authenticity

• Only log in at: https://my.sifi.app/login

• Bookmark this page to avoid mistyping.

• Do not click SiFi links from ads or search engine results — always type the URL directly.

⚠️ Be Cautious with Links

• Hover over links (desktop) to check the destination.

• Avoid third-party links, banners, or ads claiming to lead to SiFi.

📵 Official Contact Policy

• SiFi will never send you login or payment requests via SMS or WhatsApp.

• Our employees will never ask for your password.

• SiFi will never request more than one OTP (One-Time Password) during login.

🔐 Keep Your Data Private

• Do not share login credentials, IBAN, or card details.

• Never provide sensitive data to third parties, even if they claim to represent SiFi.

📱 Check Apps and Transactions

• Only download the SiFi Mobile App from the official App Store (iOS) or Google Play (Android).

• Always read your OTP or transaction SMS carefully before confirming.

• Immediately report any transaction you don’t recognize.

🛡️ Keep Devices Updated

• Enable automatic updates for your phone and apps.

• Delete old or unused apps.

• Regular updates help protect against phishing and malware.

5. What To Do If You Suspect Fraud

1. Immediately change your SiFi account password.

2. Contact SiFi Support at 📞 920 031 030 or ✉️ support@sifi.sa.

3. Report unusual account activity directly through the app or web portal.