Payment statuses explained

Every payment moves through these statuses from the moment you create it until it reaches your partner.

Status	What it means
Draft	Created but not submitted. You can still edit or delete it.
Pending approval	Waiting for approval. With multi-step approvals the status stays Pending approval until the final approval; notifications show the progress and the audit log records each step. Sent automatically once fully approved.
Processing	Approved and on its way through the banking network.
Paid	The payment has been sent to your partner's account.
Failed	The payment couldn't be completed. The money is returned to your account.
Returned	The receiving bank sent the payment back, often because of wrong account details.

Where to see the status

Open Payments to see every payment, or open a partner to see only theirs.

Transfer type	When it arrives
Internal (SiFi to SiFi)	Instantly, any amount, free
Local, up to SAR 20,000	Instantly (IPS)
Local, over SAR 20,000, sent 8 AM – 3 PM on a working day	Same day, usually within 2 hours (SARIE)
Local, over SAR 20,000, sent after 3 PM, at weekends or on public holidays	Next working day (T+1)
SWIFT (international)	1–3 business days

Check the account details and try again. See "Activate and verify a payment method".