Send a payment to a partner

Send a payment to a partner

Once a partner has an active payment method, paying them takes under a minute.

Who can do this: System Admin, Authorized User, Finance Manager, Accountant and Transfer Initiator can add partners and create payments. Paying (releasing) a payment needs System Admin, Authorized User, Finance Manager or Accountant. Some payments may need approval first.

Start a payment

  • From the partner: open the partner from Payments → Partner Hub and click Create transfer.
  • From Payments: go to Payments → Transfers and click Create transfer, then choose the transfer type and select the partner.

Local transfer (Saudi IBAN)

  1. Select the partner and their local payment method.
  2. Enter the amount in SAR.
  3. Add a reference if you like (invoice or PO number).
  4. Review the name, IBAN, amount and any fee.
  5. Authorise with OTP or biometrics.

Timing: up to SAR 20,000 arrives instantly; over SAR 20,000 arrives the same day if sent 8 AM – 3 PM on a working day, otherwise the next working day.

SWIFT transfer (international)

  1. Select the partner and their SWIFT payment method.
  2. Enter the amount and confirm the currency.
  3. Check the exchange rate if the currency isn't SAR. A note about possible exchange-rate differences is shown.
  4. Add a reference if you like.
  5. Review the beneficiary, account/IBAN, SWIFT/BIC, country, currency, fee option (SHA/OUR/BEN) and total cost.
  6. Authorise and confirm.

Timing: 1–3 business days.

Internal SiFi transfer

  1. Select the partner and their SiFi payment method.
  2. Enter the amount in SAR.
  3. Add a reference if you like.
  4. Review and authorise. The money arrives instantly.

After you send

The payment appears in Payments with its status (see "Payment statuses explained") and on the partner's Transactions tab.

Tips

  • Check the beneficiary name: a name mismatch is the most common cause of failed transfers.
  • Saudi IBANs are 24 characters starting with SA.
  • Complete partner profiles, especially for SWIFT.
  • If your supplier needs the exact invoice amount, choose OUR for SWIFT.

Common questions

Can I cancel a transfer? Once a transfer is Paid, it can't be cancelled. If you need to stop or recall a transfer, contact support@sifi.sa straight away.

Can I send from the mobile app? Local transfers, yes. SiFi-to-SiFi (internal) and SWIFT transfers are sent from the web only.

Paying from a bill? SiFi can read it and draft the payment. See "Pay a partner from an invoice (Partner Hub)".

Need help? support@sifi.sa