πŸ”’ Account Temporarily Locked

πŸ”’ Account Temporarily Locked

🌟 Why is My Account Locked?

For your protection, SiFi automatically locks accounts when there are multiple failed login attempts.

This is part of our security measures to prevent unauthorized access.


πŸ‘‰ The more failed attempts, the longer the lockout time.

  • First failed attempts β†’ CAPTCHA required

  • Continued failed attempts β†’ Temporary lock placed

⏱️ How Long Will the Lock Last?

  • Your account may be locked for up to 24 hours depending on the number of failed attempts.

  • After the lockout period, you can try logging in again.

πŸ›  How to Unlock Your Account

You have two options:

  1. Wait for Auto-Unlock

    • Account will unlock automatically after the cooldown period (max 24 hours).

  2. Contact SiFi Support (Recommended)

    • Reach out to our team if you need immediate access.

    • You’ll need to verify your identity before the block can be removed.


πŸ“§ support@sifi.sa | πŸ“ž 920 031 030

⚠️ Important Notes

  • The lock only applies to your individual account and does not affect your company or other users.

  • If you suspect unauthorized access:

    1. Reset your password immediately

    2. Contact SiFi Support to review activity on your account


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