The Download Center is your one-stop hub to manage, track, and re-download all reports and files you generate in SiFi. Instead of downloading reports immediately after generating them, you can always return to the Download Center to access your files later.

📝 What Can You Do in the Download Center?

• • Comprehensive File Access: View all your generated files in one place, including statements, audit reports, expense exports, and certificates.

  • Status Tracking: Real-time visibility into file generation status (Preparing, Ready, or Failed).

  • Detailed Metadata: See essential file information including file type, file name, and generation date.

  • Unlimited Re-downloads: Access and re-download your files anytime as many times as you need.

  👤 Privacy & Permissions

  • User-Based Access: The Download Center is strictly user-based, meaning only you can see the reports you generate.

  • Data Isolation: Files are completely private and are not shared with other users within your company.

  ⏳ Troubleshooting: “Preparing” Status

  • Processing Time: Large files containing numerous transactions or heavy attachments (such as receipts) naturally require more time to compile.

  • Standard Duration: Most files complete preparation and are ready within a few minutes.

  • Support Threshold: If a file takes longer than 30 minutes to process, contact support at support@sifi.sa for assistance.

  ❌ Troubleshooting: “Failed” Status

  • Immediate Retry: Try generating and downloading the file again.

  • Escalation Contacts: If the failure persists after multiple attempts, reach out to support at support@sifi.sa 

  🎯 Key Benefits

  • Centralized Access: Eliminates the need to hunt through multiple sections for past reports.

  • Unlimited Re-downloads: Access your historical files whenever needed.

  • Transparent Status: Clear monitoring of whether files are preparing, ready, or failed.

  • Audit-Friendly: Maintains a secure, organized history of all generated reports.
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  • Scheduled Reports: Option to configure automated recurring delivery of reports (e.g., weekly or monthly Trial Balance and Expense Audit Reports) directly via email to designated finance stakeholders.
    

  💳 Card Management Reports

  • Export Options: Download a complete card management report for your organization as a CSV or spreadsheet.

  • Navigation Path: Go to the main left navigation menu, select Cards, click on the export option, and choose your preferred format (CSV/Excel).

  • Included Data: The exported report provides detailed information for every active card in your organization, including current balances, spending limits, and card types.

  • Exclusions: Canceled cards are automatically excluded from active funding and export lists.
    
    

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  💬 Support & Assistance

  • Contact Channels: For any questions or further help with your reports, reach out via email at support@sifi.sa or call 920031030.