📱 What If I Don’t Have Access to My Mobile Number?

📱 What If I Don’t Have Access to My Mobile Number?

If your registered mobile number is no longer accessible (e.g., SIM cancelled, lost phone, or number change), you may face issues receiving OTPs and notifications required to log in.

🔎 Current System

At this time, Admins cannot directly edit or replace your mobile number.

  • The only Admin option available is to remove your user account and re-invite you with the new number.

  • We are actively working on releasing a feature to allow direct number changes without re-invites.

🛠️ What You Can Do in the Meantime

  1. Contact Your Admin

    • Inform your Admin that you no longer have access to your mobile number.

    • They can remove your old invite and re-invite you with the new number.

  2. Create a Support Ticket

    • If re-invite isn’t possible or you are already an active user, please raise a ticket with SiFi Support at:

    • Our support team will require additional verification (such as ID details) to update your number securely.

🛡️ Security Notes

  • For security reasons, we require identity verification before updating mobile numbers.

  • Do not use numbers you don’t personally own.

  • Always update your number as soon as it changes to avoid login disruptions.

💬 Need urgent help? Contact support@sifi.sa or call 920031030 and our team will assist you in restoring access.


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