Cards
Subscription Management in SiFi
Subscription Management helps you track, monitor, and control recurring business expenses such as software tools, platforms, and service subscriptions automatically and in one place. Instead of manually tracking subscriptions across cards, invoices, ...
🧾 Why Didn’t I Receive an OTP During My Online Purchase?
In some cases, you might notice that no One-Time Password (OTP) is requested when making an online transaction using your SiFi card. This can happen with certain international merchants and does not always indicate a problem with your card or ...
🧾 Transaction Amount Has Changed
When reviewing your expense or transaction in سي في (SiFi), you might notice that the transaction amount has changed after it was first recorded. This doesn’t mean there’s an issue with your card it’s a normal process that can occur due to how ...
💳 Setting Maximum Transaction Limits for Cards
SiFi lets you control spending at the card level by setting maximum transaction limits for different types of transactions — whether it’s a POS purchase, online payment, ATM withdrawal, or foreign transaction. You can configure these limits while ...
💳 Exporting Virtual-Limit Card Transactions
SiFi makes it simple to export all your company’s card transactions — whether for review, reporting, or accounting. You can generate a CSV file directly from the platform that includes all card transaction details, including those from virtual ...
🌍 SiFi Card Acceptance
SiFi cards are powered by Mastercard’s global network, ensuring your business payments are accepted across 210+ countries and millions of merchants worldwide. Whether it’s local transactions in Saudi Arabia or international payments abroad, your SiFi ...
💳 Physical Card: Complete Guide to Ordering, Approval & Activation
🌟 Overview SiFi’s physical cards give you a secure & convenient way to make business purchases. This guide walks you through the entire journey → from requesting your card to activating it. ⚠️ Important: Physical card delivery is currently available ...
💳 Physical Card: Complete Guide to Ordering, Approval & Activation
🌟 Overview SiFi’s physical cards give you a secure & convenient way to make business purchases. This guide walks you through the entire journey → from requesting your card to activating it. ⚠️ Important: Physical card delivery is currently available ...
💳 Refunds and Reversals in SiFi
🔄 What’s the Difference Between a Refund and a Reversal? When using your SiFi Mastercard, you may see Refunds or Reversals in your account. Although they sound similar, they are quite different in how they work and what you should expect. ✅ What is ...
💳 How to View Cards Created and Cancel the Created Card in SiFi
Managing cards in SiFi is simple and gives both Admins and Cardholders full visibility into issued cards and control over their lifecycle. 👀 Viewing Cards You can view all cards created for employees, including those pending activation: Go to the ...
🔍 How to View Locked, Cancelled, Expired, or Inactive Cards in SiFi
If you’re unable to find your card in the active card list, it may be inactive due to its current status (e.g., Locked, Cancelled, Expired, Lost/Stolen, etc.). SiFi gives you the option to view these cards easily. 📝 Steps to View Inactive Cards Log ...
✅ Approval-Based Card Limits in SiFi
Approval-Based Limits are a unique way of controlling company spending in SiFi. Instead of being tied to daily, monthly, or annual cycles, the cardholder’s spending limit is only reset once expenses have been reviewed and approved by the designated ...
💳 Physical Card Delivery and Pickup
When you request a physical SiFi card, the cardholder must confirm the delivery address before printing can begin. ⚠️ Important: If you don’t confirm your delivery address, SiFi will not proceed with card printing. 📬 Step-by-Step Delivery Process ...
🛑 Disputing a Transaction in SiFi
If you notice a transaction on your SiFi card that you did not authorize or that appears incorrect, you may file a dispute claim. SiFi will work with Visa/Mastercard and the merchant to investigate your claim. The outcome depends on card network ...
⏳ Card Expiry in SiFi
Every SiFi card has an expiry date, which determines how long the card remains valid. Expiry can be set in two ways: 🗓️ User-Defined Expiry (Custom Expiry) SiFi allows you to set a custom expiry date when creating a card. 👉 This is useful for: ...
💳 Overview of SiFi Cards
Learn how SiFi cards work. Unlike traditional systems that rely on one corporate card for all company spending, SiFi offers greater visibility, control, and efficiency in budgeting, compliance, and accounting. SiFi cards are typically created for a ...
ATM Withdrawals with SiFi Cards
Can I withdraw cash using my SiFi card? Yes, but only if ATM withdrawals are enabled on your card. 👉 Requirements: Your card must be active. The card must be compliant with your company’s usage rules and policies. The feature must be allowed at the ...
💳 How to Create a Card
SiFi makes it simple to issue and manage virtual cards for your team. Virtual cards are ideal for secure online payments, subscriptions, and controlled spending. 📝 Steps to Create a Virtual Card Log in to SiFi (Web or Mobile). Go to the Cards ...
💳 How to Request a Card
Requesting a card through SiFi takes just a few seconds. 📝 Steps to Request a Card Log in to your SiFi account (Web or Mobile). Navigate to Cards. Click Request Card. Enter the required details, such as: Card type (physical or virtual) Spending ...
💳 Card Statuses in SiFi
Cards in SiFi go through different statuses that reflect their current phase or state. These statuses help Admins and Cardholders manage card usage, security, and lifecycle effectively. 🔒 Both Admins and Cardholders can take actions on cards (lock, ...
👁️ View Card Details
Cardholders can securely view their card number, CVC, and expiration date within the SiFi web or mobile app. 👤 Who Can View Card Details? Only the cardholder (the person to whom the card is issued) can view their card details. Admins cannot view or ...
Corporate Liability Waiver Insurance (CLW) By Mastercard
SiFi cardholders are protected by Mastercard®’s Corporate Liability Waiver Insurance, designed to safeguard businesses from financial loss due to unauthorized card usage by employees. ❓ What is Corporate Liability Waiver Insurance? Corporate ...
💳 SiFi Card Benefits
With your SiFi Mastercard, you unlock a world of privileges—from exclusive travel perks to everyday savings. Here’s a breakdown of the benefits you can enjoy: ✈️ Airport Lounge Access Complimentary access to 20+ VIP lounges across major cities in the ...
💳 Reversed & Pending Settlement Transactions
🔄 Reversed Transactions A reversed transaction occurs when a card payment is cancelled after it has been authorised but before it is fully settled. 👉 This means: The amount was initially held on your card. But later released back before the payment ...
Lock & Cancel Card
Managing the status of your SiFi card gives you control and flexibility over how and when it can be used. Whether you want to temporarily pause usage, enforce compliance, or permanently deactivate a card, SiFi provides clear options. ❓ Who Can Change ...
🔒 Change Your Card PIN
Only the card owner can change a card’s PIN. Admins and finance users cannot change someone else’s PIN. Steps (Mobile & Web) Open Cards and select your card. Tap More actions → Change PIN (or the Change PIN button). Verify your identity with the OTP ...
🌍 Merchant Country & Security Restrictions
❓ What Are Merchant Country Restrictions? Merchant Country Restrictions let you control where your card can be used, based on the merchant’s registered country. This is an added layer of security and policy control that helps ensure your card is only ...
🛍️ Merchant Category Codes (MCC) and Category Controls in SiFi
Merchant Category Codes (MCCs) are 4-digit codes assigned by Mastercard to classify businesses by the type of goods or services they provide. SiFi uses MCCs to help you manage and restrict how cards are used, giving your company tighter control over ...
💳 Card Limits in SiFi
With SiFi, you can set custom spending limits for every card issued. These limits give you control over how funds are used, ensure compliance with company policies, and prevent overspending. 👉 Important: Card limits do not reduce your company ...
Set Card Limit
💳 Set or Request a Card Limit For Employees (no permission to change limits) Open Cards → select your card. Tap Request Limit. Choose Limit Type Approval-Based Limit: Your spending resets only after your expenses are reviewed & approved (best for ...
Transaction Declines
❌ Declined Transactions How can I see declined transactions? To view your declined card transactions: Go to the Cards section. Select the card you want to check. Open the Transactions tab. Click on the Declined sub-tab. You’ll see: Merchant name & ...
Card Transactions
💳 Card Transactions ❓ Where can I view my card transactions? You can track your card transactions in two places: Expenses Tab All successful card transactions automatically appear as expenses. Go to Expenses in the main menu to manage: Receipts ...
Add your SiFi Card to Apple Pay or Mada Pay in minutes 🚀
💳 How to Add Your SiFi Card to Apple Pay & Mada Pay Apple Pay (iOS) You have two ways to add your SiFi card: Option 1: Add directly from the SiFi app Go to the Cards section in your SiFi app. Select the card you want to add. Tap Add to Apple Wallet. ...
How to Activate Your SiFi Card
🔑 Steps to Activate Your Card Step 1: Open the Cards section in the SiFi app (mobile or web). Step 2: Find your card under the Pending Activation tab. Step 3: Select Activate to begin. If you no longer need the card, you can choose Reject instead. ...