Login & Access
🔒 Account Temporarily Locked
🌟 Why is My Account Locked? For your protection, SiFi automatically locks accounts when there are multiple failed login attempts. This is part of our security measures to prevent unauthorized access. 👉 The more failed attempts, the longer the ...
🔑 Already Have a SiFi Account? Joining Another Company
If you’re already a SiFi user and have been invited to join another company account, you do not need to create or activate a new account. 👤 How It Works Your SiFi account is unique to you (email/ID/phone number) You can be a member of multiple ...
🔐 How to Enable Face ID or Set a PIN Code in SiFi
For quicker and more secure access, you can log in to the SiFi mobile app using either a PIN code or Face ID / Fingerprint. This replaces the need to enter your username, password, and OTP every time. 📝 Why Use Face ID or PIN Code? Faster access → ...
📱 What If I Don’t Have Access to My Mobile Number?
If your registered mobile number is no longer accessible (e.g., SIM cancelled, lost phone, or number change), you may face issues receiving OTPs and notifications required to log in. 🔎 Current System At this time, Admins cannot directly edit or ...
📱 How to Update Your Mobile Number in SiFi
Employees can update their registered mobile number directly in SiFi to ensure they continue receiving OTPs, notifications, and important account alerts. 👤 Who Can Update Mobile Numbers? Only you (the employee) can update your own mobile number. ...
🚀 How to Activate Your SiFi Account
Activating your account in SiFi is simple and only takes a few minutes. Follow the steps below to get started. 📝 Steps to Activate Your Account Go to the Activation Page Access SiFi here. Click on “Activate Account” at the bottom of the page. Verify ...
👤 Logging in to SiFi & Understanding Your Username
To log in to SiFi, you need a valid username, password, and OTP. All three are required to ensure your account remains secure. ✅ What Can I Use as My Username? You can log in to SiFi using any of the following: National ID / Iqama / Residence ID ...
📲 Not Receiving Your OTP?
When you log in, reset your password, or verify a transaction, SiFi sends a One-Time Password (OTP) to your registered mobile number. If you haven’t received it, here’s how to fix the issue. 🔎 Quick Checklist ✔️ Check your network signal ✔️ Confirm ...
📩 Didn’t Receive Your Invitation Email?
If your Admin sent you an invitation to join SiFi but you haven’t received it, don’t worry this can usually be resolved quickly. ✅ Step 1: Check Your Spam or Junk Folder Sometimes invitation emails may be filtered by your email provider. Search for ...
Popular Articles
📱 Who Can Use the SiFi Mobile App?
Any SiFi user can use the SiFi mobile app on their phone perfect for managing expenses, approvals, and cards while on the go! 🚀 How to Start Using the SiFi Mobile App Download the App Download the SiFi mobile app for iOS or Android. Login ...
Add your SiFi Card to Apple Pay or Mada Pay in minutes 🚀
💳 How to Add Your SiFi Card to Apple Pay & Mada Pay Apple Pay (iOS) You have two ways to add your SiFi card: Option 1: Add directly from the SiFi app Go to the Cards section in your SiFi app. Select the card you want to add. Tap Add to Apple Wallet. ...
💳 Card Limits in SiFi
With SiFi, you can set custom spending limits for every card issued. These limits give you control over how funds are used, ensure compliance with company policies, and prevent overspending. 👉 Important: Card limits do not reduce your company ...
📱 How to Update Your Mobile Number in SiFi
Employees can update their registered mobile number directly in SiFi to ensure they continue receiving OTPs, notifications, and important account alerts. 👤 Who Can Update Mobile Numbers? Only you (the employee) can update your own mobile number. ...
How to Pay a Reimbursement
Overview Reimbursement requests submitted by employees must be reviewed, approved, and then paid manually. This guide walks you through how to process reimbursements securely from your SiFi account. Steps to Approve and Pay a Reimbursement Log in to ...