Partner Hub
Troubleshooting payments
If a payment doesn't go through as expected, use this guide to identify the cause and fix it. A payment failed or was returned Reason What to do Insufficient funds Check your SiFi account balance and try again. Beneficiary name mismatch The receiving ...
FAQ - Partner Payments
Quick answers to the most common Partner Payments questions. Partners What is a partner? Anyone your company pays — a supplier, contractor, landlord, or service provider. Save them once and pay them again anytime. What's the difference between ...
Migrating your existing beneficiaries as partners
If your company already pays suppliers today, you don't have to start from scratch. The first time you open Partner Payments, SiFi lets you migrate your existing payees as partners. Partners include everything a beneficiary stores, with additional ...
Roles & permissions for Partner Payments
Who can do what in Partner Payments depends on each person's role and your company's settings. This article explains the permissions that control partners and payments. Permissions at a glance Your company's admin decides what each teammate can do. ...
Getting started with Partner Payments
Partner Payments is where you pay the people and businesses your company works with — suppliers, contractors, landlords, agencies, and more. Save each one as a partner, and you can pay them again and again without re-entering their details. 💡 Who ...
Payment statuses explained
Every payment moves through a few statuses from the moment you create it until it reaches your partner. Here's what each one means. Status What it means Draft Created but not yet submitted. You can still edit or delete it. Pending approval Submitted ...
Approvals & payment policies
To keep spending under control, your company can require that payments are approved before they are sent. This article explains how approvals work — whether you're sending or approving. 💡 Who this applies to: Anyone with the Make payments permission ...
Sending a payment
Once a partner has an active payment method, paying them takes under a minute. This article covers the standard flow for any payment type. 💡 Who can do this: Anyone with the Make payments permission. Depending on your company's settings, some ...
Pay from an invoice
Already have a bill to pay? Upload the invoice and SiFi reads it for you — pulling out the partner, amount, and payment details automatically — then drafts a payment for you to review. No re-typing. 💡 Who can do this: Anyone with the Make payments ...
Making payments
Once a partner has a payment method, you're ready to pay. These guides cover sending a payment, paying straight from an invoice, how approvals work, and what each payment status means. Guides Sending a payment — the standard flow for local, SWIFT, ...
Managing beneficiaries & IBANs
A beneficiary is the bank account behind a partner's payment method — the IBAN or account you actually pay. This article covers keeping those details accurate. View a partner's accounts Open a partner to see all their saved payment methods, each with ...
Verifying a payment method
Before the first payment to a new bank account, SiFi verifies the account details. This protects you from fraud, payments sent to the wrong account, and failed transfers. How verification works When you add a payment method, SiFi automatically checks ...
Pay an international account (SWIFT transfer)
A SWIFT transfer sends money to a bank account outside Saudi Arabia. Use it to pay overseas suppliers, international contractors, and global service providers. 💡 Who can do this: Anyone with the Make payments permission. International payments may ...
Pay a Saudi bank account (local transfer)
A local transfer sends money to any bank account in Saudi Arabia using the partner's IBAN. Use it to pay suppliers, contractors, and anyone who banks domestically. 💡 Who can do this: Anyone with the Make payments permission. Payments may need ...
Pay another SiFi account (internal transfer)
An internal transfer moves money from your SiFi account to another SiFi account. If your partner is also on SiFi, this is the fastest and cheapest way to pay them. ⚡ Free and instant. Internal transfers between SiFi accounts cost nothing and arrive ...
Payment methods
A payment method is how money reaches a partner. SiFi gives you three rails, plus tools to verify accounts and manage saved beneficiaries. Method Use it when… Cost Arrives Internal Your partner also uses SiFi Free Instantly Local Your partner banks ...
Avoiding duplicate partners
Duplicate partners make reporting messy and can lead to paying the same supplier twice. SiFi helps you catch duplicates before they happen. How SiFi spots duplicates When you add a new partner, SiFi checks the payment method against your existing ...
Delete a partner
If you no longer need a partner in your directory, you can delete them. Before doing so, consider whether you might need their details again. To delete a partner Go to Payments → Partners and open the partner you want to remove Click the ⋯ menu and ...
How to add a partner
A partner is a profile for any supplier, vendor, or business that you pay through SiFi. Creating a partner takes less than a minute — only the partner's name is required to get started. 💡 Who can do this: Anyone with the Make payments permission. ...
Editing partner details
You can update a partner's name, alias, country, and contact details any time — for example, when a supplier changes their email or you want a clearer nickname. Edit a partner Open the partner from Payments → Partners. Click the ⋯ menu in the Action ...